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The iRobot Roomba 610 Professional Series Vacuum Cleaning Robot cleans up to four rooms on a single charge. It comes equipped with two interchangeable bins, a high capacity sweeper bin and a vacuuming debris bin, that can be utilized for either everyday cleaning or for picking up larger-than-usual amounts of debris. The Professional Series also has extra brushes, filters and cleaning tools plus a convenient storage case to organize and store the accessories and sweeping bin in one place. Durable paint and bumper guards provide a scratch resistant finish to the Roomba Pro and more protection for furniture and obstacles. An extra long power cord allows greater versatility for charging and storing and storing Roomba on the included, heavy weighted, self-charging Home Base. Two Virtual Wall Light Houses ensure the most efficient room-to-room cleaning, and block off-limit areas. Roomba Pro also features three cleaning modes, including Max Mode that allows maximum cleaning coverage in larger homes, offices or business settings. In Max Mode, Roomba cleans until the battery is almost drained, then it returns it to its Home Base to dock and recharge. The Professional Series is also the only iRobot Roomba Vacuum Cleaning Robot to carry a two-year warranty..../ iRobot 610 Roomba Professional Series / roombaiRobot 610 Roomba Professional Series
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Professional???!?!? : iRobot 610 Roomba Professional Series
Ok, this thing is a pain and I can't believe I'm the only person having this problem...the contacts for the battery are weak so when the battery is installed it puts pressure on the contacts bending them such that when the machine is turned right-side up there is no contact and I get a charging error - BTW, could it figure out it has a charging problem in less than 45 minutes?!?
This is actually my second one which is having the same problem as the first and customer service stinks! For the price of this thing I expected people bending over backwards. When I called and explained the problem I was told I had to reach in and bend the contacts back up. I informed them I wasn't going to do that every time since removing the battery causes the machine not to return to the docking station for 2 or 3 runs. They said ok, strip the machine (remove bins, brushes, battery, top cover, etc) and send it back FedEx so there is a tracking number - this was my dime. I was told that if I didn't remove all the extra bits they would not replace them and I would have to purchase them again.
I was told a new machine would be released when they got the old one and it should take 7 to 10 business days. I waited 10 days. When I called, I was told they hadn't released the new one. When I asked if they could expedite they said no even though they realized they were the ones that had messed up.
I hear great things but have yet to witness and doubt I ever will because it seems this one is going to go back as well.
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